We are looking for Customer Support Representatives for a well-established investment firm in Limassol - Not Forex.

Duties/Responsibilities:

Responding to all client's requests either by telephone, chat system or , email in a
polite and professional manner.
Open and maintain customer accounts by recording account information.
Resolve product and service problems by clarifying the customer’s complaints,
and selecting and explaining the best solution to solve the problem.
Contributing to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls, emails, and chats.
Identify and assess customers’ needs to achieve satisfaction.
Follow communication procedures, guidelines, and policies.
Further training is provided by the company

Skills/Requirements:
Fluency in one of the following languages: Italian, Dutch, Russian, Danish
Proven customer support experience will be considered as an advantage but not so
necessary as a persistent desire to be a professional in this field.
Strong phone contact skills ad active listening
Customer orientation and ability to adapt and respond to different types of characters
Computer literacy
Ability to work shifts
The ability to work both alone and as a part of a team is essential
Attention to detail and quality of work
Ability to work under pressure, multi-task, and adhere to strict details.
The candidate should be highly organized and detail-oriented

Please click the link below to submit your application or send your CV to cv@d-way.com mentioning the job title in the email's subject and we will get back to you.

All applications are maintained in strict confidence.