For our client, a well-established and big investment firm, we are looking for Spanish Spanish-speaking Proactive, and Talented Customer Relations Agent.

Short description:

The company is a leading global financial investment institution based in Limassol.

In this full-time position at their office, you will be responsible for maintaining customer relationships and providing excellent service to our Spanish-speaking clients.

Key responsibilities:

● Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.

● Deliver excellent customer service and ensure a positive customer experience.

● Process customer requests, such as opening new accounts, updating personal information, and handling transactions.

● Identify and pursue sales opportunities and cross-selling within the existing customer base.

● Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.

● Record customer interactions and maintain relevant information in the customer system.

● Proactively communicate with customers about new products, services, and promotions. Required Qualifications:

● Excellent communication skills in Spanish, both written and verbal (a native Spanish speaker).

● Customer-oriented mindset and strong problem-solving skills.

● Passionate about IT and possesses strong computer skills.

● Experience in a customer service or customer relations role is a plus.

● Familiarity with the financial sector and knowledge of investment products is a bonus.

● Good organizational skills and ability to multitask.

● Team player with the ability to work independently. What we offer:

● Competitive salary and benefits package.

● Opportunities for professional growth and development within a dynamic, global company.

● A supportive and collaborative work environment that values diversity and inclusion.

● Access to advanced tools and resources to excel in your role.

If you're a tech enthusiast, a computer whiz, or even consider yourself a bit of a nerd when it comes to IT, we want to hear from you!

Please submit your CV by sending us an email at cv@d-way.com, along with a cover letter detailing your relevant experience and why you are the ideal candidate for this position, or click the link below to apply directly and we will contact you.

The company is an equal opportunity employer and welcomes applications from all qualified candidates.