Risk and Payments Agent

For a well establish I-gaming company we are looking for a motivated and dynamic Risk and Payments Agent to join their team in Limassol.

Responsibilities:

• Process account opening for the registered clients in accordance with KYC procedure.
• Amend existing client accounts (i.e. valid documents, updated information).
• Monitoring customer accounts to detect fraudulent patterns;
• Communicate with banks and payment providers
• Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
• Utilization of fraud and payments systems to optimize deposit conversion percentages and keep chargeback ratio within acceptable limit;
• Reviewing and processing all withdrawal requests;
• Contributing and ensuring compliance;
• Resolving customer queries;
• Interacting with other departments as necessary to meet client’s needs;
• Maintaining professionalism in all instances.
• Liaise with management for any queried issues.

Requirements:

• Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
• Experience is preferred but not mandatory.
• Excellent command of the English language.
• Attention to details and quality of work.
• Computer literate and proficient user of Excel;
• European citizenship.

Remuneration & Benefits:

• Career development
• 21 days Paid Annual Leave
• Medical Health Insurance
• Complimentary lunch
• Team Building Activities
• Monetary voucher on Birthdays and additional occasions
• Supportive and positive working environment

Please send your cv to :cv@d-way.com