Customer Support Representative

For a financial services company we are looking for a Customer Support Representative native in Spanish language.

If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, then you are fit for the role!

Responsibilities:

• Dealing directly with clients’ queries over chat system, e-mail, and phone
• Answering clients’ requests
• Promoting products and services to clients
• Optimize customers’ satisfaction.
• Interacting with other departments as necessary to meet clients’ needs.
• Maintaining professionalism in all instances

Requirements:

• Spanish speaker
• Excellent written and verbal English.
• Strong Communication skills.
• Computer literacy & good typing skills.
• Previous customer support experience will be considered a plus.
• Ability to work in a multi-tasking environment.
• Customer orientation and ability to adapt and respond to different types of characters.
• Ability to work under pressure.
• Good problem-solving skills
• Able to work on shifts rotation.

Remuneration & Benefits:

• Career development
• 21 day’s annual leave

If this role seems like the right fit for you, please send us your CV at cv@d-way.com