For a financial company based in  Limassol, we are currently looking to recruit an experienced and dynamic Head Support Team to our Limassol based offices.

Responsibilities:
• Responding to customers' queries and providing support in a timely and accurate way via phone, email, or live chat.
• Helping customers by identifying problems, researching answers, and guiding the customers through corrective steps
• Systems configuration, setup, and maintenance.
• Tickets management
• Assisting all client-facing departments and the customer support team where applicable
• Providing information and educating customers regarding Company’s services and products,
• Providing quality service and support in a variety of areas including but not limited to Transactions, System/technical troubleshooting, Login/Account issues, and overall general inquiries.
• Maintaining a balance between company policy and customer benefit in decision making
• Handling issues in the best interest of both customer and the Company Inform customers about the internal regulations and procedures of the Company,
• Updating Customer records when necessary
• Ensuring all duties are done in line with the necessary KYC, AML, GDPR and Due diligence controls Provide top-quality customer support during the entire customer journey
Skills:
• A “people person” character.
• Demonstrated managerial skills and experience.
• Demonstrated experience in customer support and in a Payment Solutions Industry
• Experience in B2B Sector.
• Excellent knowledge of English language (read, spoken, and written) - any additional language will be considered an advantage
• Ability to maintain high-level performance to reinsure that KPIs and SLAs are met
• Desire and passion for continuous learning, improvement, and innovation
• Excellent problem-solving skills, the ability to perform efficient troubleshooting
• Excellent communication skills and professionalism
• Great work ethic, self-motivation, and being a team player

If you are interested in this position, please send your cv to cv@d-way.com